Privacy Statement for GoGlobal’s Website

GoGlobal K.K.’s (“GoGlobal”, “us”, “we”, or “our”) processes information about users that visit its website. This privacy statement provides information about the details of how and why we process that information, in relation to this website: https://goglobal-africa.com/ (“this website”).

What is personal data?

Personal data is any information that can be directly or indirectly connected to you. For example, your name, contact details, IP address or login details.

Who is responsible for the processing of your personal data on this website?

GoGlobal operates the website and is responsible for the processing of personal data as described in this privacy statement. If you have any questions or if anything is unclear, please contact us at privacy@goglobal-africa.com.

Why and how do we process your personal data?

We receive your personal data because you provide it to us directly, like when you fill in a contact form and provide your name and e-mail address. Or we collect your personal data because our systems collect this from you, such as through cookies.

The table below provides an overview of why we use your personal data and what personal data we process. We also highlight what legal basis we rely on to process your personal data. For example, because we ask you for permission (consent), because we need the personal data to provide you a specific service (performance of contract), or because it is required by law (legal obligation).

Why we process your personal data What type of personal data we process Legal basis for processing the personal data
To provide and maintain our website, and to enable you to participate in interactive features of our website. IP address, domain name, browser and type of machine used, referring websites. It is our legitimate interest to provide (potential) users information about our website.
To analyse traffic on the website and monitor usage of the website. IP address, domain name, browser and type of machine used, referring websites, behavioural data such as pages visited most frequently and how such pages are navigated and the time spent on certain pages. It is our legitimate interest to track and analyse how the users use our website.
To notify you about changes to our website. Email address, IP address. It is our legitimate interest to provide updates on what we can offer them.
To send you our newsletter or other updates on GoGlobal. Email address, name, business title, name of your organization, communication preferences, interests and other qualifying information. We do this on the basis of your consent or on the basis of our legitimate interest.
To provide you with additional emails and marketing materials. Email address, name, business title, name of your organization, communication preferences, interests and other qualifying information. We do this on the basis of your consent.
To provide customer support. Email address, name, business title, name of your organization, support ticket data and customer survey data. It is our legitimate interest to help our users with our website when requested. We may also do this on the basis of preforming a contract with you (i.e., we need to process your personal data to fulfill your request).
To detect, prevent and address technical issues. Type of device (and its unique device identifier) you use to access our site, IP address used to connect your device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system, mobile network information and platform. It is our legitimate interest to ensure we can effectively and securely provide and host our website.

How long do we keep your personal data?

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Statement. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

If we process your personal data based on your consent, we will process your personal data until you withdraw your consent.

What about cookies and other tracking technologies?

Our websites sometimes place cookies on the devices you use to visit our website. For more details, please read our Cookie Policy.

Who is your personal data shared with and why?

If we share your personal data with other parties that process your personal data for us, we make sure they safeguard and protect your personal data in the same way we do, and in compliance with applicable laws and regulations.

We only share your personal data with the following type of third parties:

  • GoGlobal entities: To provide, improve, and support our website, we may share your personal data with other GoGlobal entities, e.g. its subsidiaries.
  • Third parties that we use to provide and host this website: To provide, improve and support our website, we may share your personal data with other third parties with whom we have a separate agreement.
  • Law enforcement authorities: If GoGlobal receives a court order, we may be required to disclose your personal data to the relevant authorities as we need to comply with a legal obligation.

Personal data gathered via our website may be transferred internationally. In case of any internation transfer, we will implement appropriate legal mechanisms as are required by applicable data protections laws to ensure an adequate level of personal data protection.

For users based in EEA: When transferring personal data to third countries outside the EEA, we will rely (i) either on adequacy decisions of the European Commission under Article 45 of the GDPR (where the European Commission recognizes that a third country ensures a level of protection adequate to the GDPR) or (ii) on standard contractual clauses agreed with the parties with which we share your personal data internationally.

Our website may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We advise you to review the Privacy Statement of the website you visit.

What are your rights?

GoGlobal aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data. In certain circumstances, you have the following data protection rights:

  • The right to access. You have the right to ask us for copies of your personal data.
  • The right to erasure. You have the right to ask us to erase your personal data.
  • The right of rectification. You have the right to have your information corrected if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your personal data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal data.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and a commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time when GoGlobal relied on your consent to process your personal data.

If you would like to submit a request to exercise any of the above rights, you can do so by sending an email to privacy@goglobal-africa.com. Please note that we may ask you to verify your identity before responding to requests.

You have the right to complain about our collection and use of your personal data to a Data Protection Authority (“DPA”) in the EEA. See a full overview of the EU DPA’s here: https://edpb.europa.eu/about-edpb/about-edpb/members_en.

Does GoGlobal make use of automated decision-making?

We do not use any automated decision making, including profiling, which produces legal effects or similarly significant effects in the provision of our website.

Does GoGlobal process personal data of children?

Our website is not intended for anyone under the age of 18. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to this Privacy Statement

We may update our Privacy Statement from time to time. We will notify you of any changes via email and/or a prominent notice on our website, prior to the change becoming effective and update the “effective date” of this Privacy Statement.

You are advised to review this Privacy Statement periodically for any changes. Changes to this Privacy Statement are effective when they are posted on this page.

How to contact us

If you have any questions about this Privacy Statement, want to submit a request to enforce your data subject rights, please contact us by sending an email to privacy@goglobal-africa.com.

Version: 25-02

Effective Date: February 1, 2025